What is the difference between medical billing and a virtual medical assistant?
Medical billing is the money side of your practice: claims, denials, A/R follow-up and payment posting. A virtual medical assistant handles front-desk and clinical support work such as scheduling, faxes, patient calls, chronic care management and charting. They are separate teams, and you can use one or both.
What does a virtual medical assistant do?
A virtual medical assistant works remotely on scheduling, fax management, inbound and outbound patient calls and miscellaneous admin tasks. Some work as CCM specialists for chronic care management, or as medical scribes who complete notes and charts.
What is included in medical billing and revenue cycle management?
Claim submission, denial resolution, accounts receivable follow-up, payment posting, insurance verification and prior authorizations, at every stage of your revenue cycle.
Does it cost anything to get started?
No. Hiring, training, system setup and process management are free. You only start paying once your system is live and meeting your requirements.
How is your billing priced?
Medical billing is charged as a percentage of your net collections. Request a free quote and we will give you the exact rate for your practice.
Which EHR systems do you work with?
Our team has experience with eClinicalWorks, Tebra, AdvancedMD, TherapyNotes, RXNT, Practice Fusion, ICANotes, athenahealth, Epic, Office Ally, NovoClinical and NextGen Healthcare. Using a different system? Ask us.
Where do you serve practices?
We have served practices since 2019, including in Euless, Arlington, Midlothian, Irving, Burleson and Frisco in Texas, in Brooksville, Florida, and in Alexandria, Louisiana. Our virtual teams support providers across the United States.
Is my patient data protected under HIPAA?
Yes. Protecting patient information is a core requirement of our work. Our team is trained on HIPAA privacy and security rules, and we sign a Business Associate Agreement before we begin.
Can you support my practice in my time zone?
Yes. We offer round-the-clock support in any time zone, with shared or dedicated teams and native English-speaking agents.
What is provider credentialing, and why does it matter?
Credentialing verifies a provider's qualifications and enrolls them with insurance payers. Until it is complete, a provider may not be able to bill for visits, so starting early protects revenue.
What is a revenue leakage audit?
A review of your claims, payments and accounts receivable that shows where revenue is slipping away, such as denials, underpayments, aging balances, eligibility errors and credentialing gaps, so you know what to fix first.